Returns & Exchanges

At JumpIchiban, we want you to love your fashion finds, which is why we offer a hassle-free 30-day return policy for all unworn and unwashed items. If your purchase doesn't perfectly match your style, our streamlined exchange process ensures you get the right fit or aesthetic without the stress.

1

Initiate Your Request

Log into your JumpIchiban account and visit the 'Order History' section to select the items you wish to return or exchange.

2

Prepare the Package

Securely pack the items in their original packaging, ensuring all tags are attached and the original packing slip is included inside.

3

Ship It Back

Print your prepaid return shipping label from our portal and drop the package off at any authorized carrier location.

4

Receive Your Refund

Once our quality control team inspects your return, we will issue a refund to your original payment method or ship your new exchange item within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing