Frequently Asked Questions

Everything you need to know about your JumpIchiban experience.

How long will it take for my order to arrive?

Standard shipping typically takes 5-10 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please visit our returns portal to initiate a request.

How can I ensure I select the correct size?

Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to your favorite garments for the perfect fit.

Do you ship internationally?

Yes, JumpIchiban ships to over 50 countries worldwide. Shipping costs and delivery timelines vary depending on your location and will be calculated at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Are your materials sustainably sourced?

We are committed to ethical fashion. A significant portion of our collection is made from organic cotton and recycled fabrics to minimize our environmental footprint.